Frequently Asked Questions (FAQ)

About Dent-O-Care

What is the Dent-O-Care terms & conditions?

For our terms and conditions please visit: https://www.dentocare.co.uk/terms-and-conditions/.

 

How can I contact Dent-O-Care?

You can contact our customer service team:

By phone: 020 8459 7550

By email: sales@dentocare.co.uk

To fill out an online form, please visit: https://www.dentocare.co.uk/contact/.

 

Help with your account

How do I create an account with Dent-O-Care?

To create an account with us, click on the My Account tab on the top right-hand side of our website. Here you will have the opportunity to create an account with us.

 

How do I update my details online?

You can update your details online by logging into your account using the Sign In tab on the top right-hand side of our website. Your details can be updated on your account.

 

What do I do if I have forgotten my password?

If you cannot access your account due to a forgotten password, please click the ‘Forgot My Password’ on the sign in page. Here you will have the opportunity to reset your password. If you are having any issues with this, please feel free to contact our customer service for further support.

 

Help with placing an order

What are the shipping options and prices?

To find our delivery options and prices, please visit: https://www.dentocare.co.uk/delivery/.

 

Can I amend or cancel my order?

Unfortunately, once you have placed your order and it is shipped, it is not possible to cancel or amend it. Once you have received the products, you can contact our customer service to arrange for a return at your own cost.

 

How can I get free delivery?

At the moment we only offer free delivery on all UK orders above the value of £30, but by signing up to our newsletter, you can benefit from other exclusive discounts and offers.

 

What are the available payment options?

At the moment we only accept VISA and Mastercard for both online orders and orders over the phone.  

 

 

Help with receiving a delivery

Where is my order? / How long will my delivery take?

The delivery date for your order is dependant on the delivery method you have chosen. Our estimated and royal mail approved delivery times are as follows:

 

Royal Mail 48 (2nd Class) – Royal Mail aims to deliver all orders within 2-5 days of dispatch from our warehouse. Please note that this service is not tracked so we cannot give you an exact date or time.

 

Express Delivery – Our Express Delivery service is available Monday – Friday. Orders placed on Friday before 2:30 pm will be processed and delivered on the next working day – Monday. By using this service, your order should arrive between 8:00AM – 19:00PM and it will need to be signed for upon delivery.

 

Do you offer worldwide delivery?

Yes. Dent-O-Care offers worldwide delivery which will be charged according to weight and destination. Please note that delivery outside the EU may be subject to local import taxes. Unfortunately, we cannot advise you on what these charges will be, and Dent-O-Care will not be responsible for paying these additional charges.

 

I have not received my parcel yet

Once your order is shipped and dispatched from our warehouse, the delivery is in the hands of Royal Mail. If you have still not received your order within 10 working days of your order being shipped, please get in touch with our customer service team so that we can contact Royal Mail on your behalf and issue you with a refund or replacement where necessary. 

 

I have not received an email confirmation

If you have not yet received an email confirmation, please check the junk folder of your inbox. If you still cannot find the email, please feel free to contact our customer service team who can confirm whether your order has been received.

 

How do I track my delivery?

Tracking is not available on our Royal Mail 24- and 48-hour services.

 

Help with issues with an order

What do I do if an item is faulty?

If an item you receive is faulty, please contact our customer service on 020 8459 7550 or by email to speak to a member of our team who would be happy to help resolve this through a refund or replacement.

 

What do I do if I have items missing from my order?

If your order is incomplete, please contact our customer service on 020 8459 7550 or by email to speak to a member of our team who would be happy to help resolve this for you.

 

Help with returns

What is the returns policy?

We accept returns within 30 days of order. Please contact our customer service to arrange this. In order to see our full returns policy please visit: https://www.dentocare.co.uk/returns/.

 

How do I get a refund or a replacement?

To receive a refund for an item, please follow our returns policy to return the item to us. Please note refunds will cover the cost of the goods returned to us but not the postage. Due to the hygienic nature of some of our products, we are unable to accept returns or refund products where the packaging seal has been breached. If you are requesting a replacement, please contact our customer service team in order to discuss your reason and eligibility for a replacement.  

 

How do I return an item?

To return an item, please contact our customer service team in order to obtain a return reference number and for more information. This number should be quoted on the outside of the parcel, alongside the order number and return address:

 

Returns Dept. 
Dent-O-Care
Unit 14 Iron Bridge Close
Iron Bridge Business Park
London NW10 0UF

 

Please note that the postage costs of returns are your responsibility, and we advise that you get proof of postage from the post office. To find out more please visit: https://www.dentocare.co.uk/returns/.